Frequently Asked Questions
Everything you need to know about your StriVectin journey
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery status.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product within 30 days of the purchase date for a full refund.
Are StriVectin products cruelty-free?
Yes, StriVectin is committed to being cruelty-free. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
How do I know which product is right for my skin type?
Each product page includes a 'Best For' section. Generally, our SD Advanced Plus targets wrinkles and stretch marks, while our TL Advanced Tightening Neck Cream focuses on firming and lifting.
Do you offer international shipping?
Currently, our US website ships to all 50 states, Puerto Rico, and US Virgin Islands. For international orders, please visit our localized regional sites.
Can I use multiple promo codes on one order?
Our system allows for one promotional code per order. Discounts cannot be combined with other offers, subscription savings, or rewards points unless specified.